Here are 8 ways Working with English will benefit your staff and your business:
1. Better guest experiences and customer service. Non-native speakers are often “the face” of a business in everyday encounters. Communications conducted with ease and confidence are appreciated and remembered by customers.
2. Non-native staff receive the opportunity to practice English (with feedback and error correction) and ask questions with a live teacher in a safe learning environment.
3. Learning is focused on work-specific usage. Lessons (including structures, idioms, vocabulary, grammar) focus on doing a better job in the work environment. They can be informed by the employees' job descriptions.
4. Classes teach and reinforce “best practices.” Wherever possible, lessons incorporate models for doing the job in an exemplary way. “This is how we deal with this situation, and here are the language skills you need.” In effect, the program reinforces job training.
5. Language proficiency = better efficiency — among staff, between staff and management, between staff and public. Good communication means fewer mistakes and less frustration due to miscommunication. Workers “get it right the first time.”
6. Saving time with less supervision. Improved ability in English means workers can better understand verbal and written instructions. This helps them work better on their own, and more often without the need for supervision.
7. Confidence, self-reliance and a helping hand for non-native speakers on staff. Adult language learners are highly motivated and earnest. ESL teaching represents an opportunity to better their lives at work and beyond. It encourages them, boosts morale, and demonstrates their employer's commitment to them.
8. Positive public image, publicity, leadership in the industry and community. All of these are hallmarks of the best businesses. Perhaps the greatest lasting value of this project will be enhancing the image of the business in its community, and reputation as a great place to work.